By Phone:

Call toll-free 800-682-6480 or 952-895-8292. Our normal business hours are 8 a.m. to 5 p.m., Central Standard Time. Orders placed after 2 p.m. will be processed the next business day.

By FAX:

Dial 952 -- 895 -- 8493 to send your order by fax, 24 hours a day.

By E -mail:

Send your order to CTS sales@CTSHPLC.com.

By mail:

Address your order to:

Chromatography Technology Services

P. O. box 1336.

Burnsville, MN 55337 -- 0336.

Please provide the following information with your order:

Purchase order number.

Name of purchaser.

Shipping address.

Billing address.

Telephone number.

Item quantities and part numbers.

Contact person in your accounts payable department.

By EDI:

D. I Central.

By credit card:

Visa, MasterCard, American Express

Terms.

Various payment options available. Please contact customer service or your sales representative for availability and qualification.

No minimum order size requirement.

Shipping:

All packages are shipped, according to customer requests. Our default shipping protocol is UPS ground for domestic packages, and UPS express for international shipments.

Warranty returns:

CTS warrants all products to be free from defects in material and workmanship. We will replace without cost any materials with such defects. We must authorize returns of any item except lamps within 60 days of original shipment. Lamp returns may be made up to the guaranteed lifetime of the lamp or up to one year after purchase, whichever comes first. All returns must have the return authorization number assigned to them before being sent to CTS. Please call CTS at 800-682-6480 for a RA number.

Ship returns to:

Chromatography Technology Services

11975 Portland Ave. South, Suite 116.

Burnsville, MN 55337-1530.

Shipment of returned warranty parts to CTS is the responsibility of the customer; shipment of replacement parts to the customer’s place of is the responsibility of CTS.

Restocking charges:

A restocking fee of $20.00 will be assessed for any items being returned to stock.