By Phone:

Call toll-free 800-682-6480 or 952-895-8292. Our normal business hours are 8 a.m. to 5 p.m., Central Standard Time. Orders placed after 2 p.m. will be processed the next business day.

By FAX:

Dial 952 -- 895 -- 8493 to send your order by fax, 24 hours a day.

By E -mail:

Send your order to CTS sales@CTSHPLC.com.

By mail:

Address your order to:

CTS

P. O. box 1336.

Burnsville, MN 55337 -- 0336.

Please provide the following information with your order:

Purchase order number.

Name of purchaser.

Shipping address.

Billing address.

Telephone number.

Item quantities and part numbers.

Contact person in your accounts payable department.

By EDI:

D. I Central.

By credit card:

Visa, MasterCard, American Express

Terms.

Various payment options available. Please contact customer service or your sales representative for availability and qualification.

No minimum order size requirement.

Shipping:

All packages are shipped, according to customer requests. Our default shipping protocol is UPS ground for domestic packages, and UPS express for international shipments.

Warranty :

We view your business with us as a partnership based on mutual trust. Our products are made according to the highest standards as a reflection of our commitment to quality, integrity and in accordance with our ISO certification. Therefore, we are glad to extend a *Lifetime Warranty against any manufacturing defects on all CTS parts. CTS defines the lifetime of a part in accordance with the normal expected performance of the equivalent OEM part. Our intention is to provide replacement parts that are equivalent to or better than the corresponding OEM part. On the rare occasion that you experience a problem with a CTS part, we invite you to contact us and share your problem with us. Every attempt will be made to bring resolution in a way that enhances our relationship with you, our valued customer.

Our warranty claim process is simple. Below is a brief outline of how to initiate a warranty claim.

CUSTOMER:

Contact client services at 800-682-6480 or 952-895-8292, or your Client Relations Manager.

Provide as much detail as possible about the part in question, such as part number, lot number, date of purchase…etc.

Describe the situation in which the performance of the part was unsatisfactory.

CTS:

We will provide you with a Return Authorization (RA) number and then ship a replacement, or credit your account.